Delivery Policy

Order Confirmation

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available. Once confirmed we will process the payment and your order will be confirmed. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know. 

 

Delivery Lead Times

Delivery timeframes are dependent on the specific product ordered. Standard delivery times are given as an estimate only, and can vary or can occasionally be subject to manufacturer delays.

Please feel free to contact us to check on the status of your order at any time.

We aim to deliver within one to four weeks however this may be extended due to production times and for products coming from Europe we do sometimes experience delays with customs.

Delays in this instance will be fully communicated and if you require a more specific time frame, please feel free to contact us before placing your order at info@modernistaliving.com so that we can help.

 

Dispatch Dates

Please be aware that dispatch dates are an estimate and not the exact wait time, so please be ready for delays.

*Brexit/Covid19 Pandemic: We are not responsible for any delays due to border control. Once your order has been dispatched from its origin country, you cannot cancel your order, and therefore cannot request a refund.

We are a UK based company with manufacturers located internationally, your products will most likely be shipped from our international factories.

 

Delivery

Delivery is strictly to ground floor only for insurance purposes. The delivery team will deliver item into a room of your choice. Two man delivery is optional for products weighing over 50kg and more than 150cm in length or height. 

We currently do not offer installation within our services. Delivery does not include any assembly or unpacking as standard. We offer unpacking and ethical removal of packaging as an option.

Our delivery team will contact you to ask for a convenient date for delivery and in most cases the delivery can include an ETA time slot and informed by email or text message. Deliveries are generally only available during the working week Monday-Friday unless in special circumstances where arrangements can be made at additional cost for a weekend delivery. Please make sure you can be available to take delivery of your product or input an address for delivery where someone can be present i.e. a work address or relative/neighbour.

Please always inform us if you are going to be unavailable on the suggested delivery date, and we will endeavour to arrange a suitable alternative. Failed deliveries that have been agreed will result in re-delivery/cancellation charges. 

Once a delivery slot is confirmed by the customer, it is the customer's responsibility to ensure they will be available to receive the goods, otherwise a re-delivery charge will apply.

Please be aware it is the customer's responsibility to check that any orders will fit through doorways, stairwells and staircases. This includes any tables with tops in excess of 220cm. If you are in any doubt, please talk to our team prior to delivery who can advise. A re-delivery charge will need to be applied should our team need to return or use more specialist equipment.

Due to the weight and size of some of our products, once the team arrives, it is the customer’s responsibility to move any pets and minors out of harms’ way during the installation for safety reasons. 

Upon receipt of the goods, it is the customer’s responsibility to check over the order to ensure it is in good condition. We take full responsibility for any damage found during inspection only upon delivery. If a box looks severely damaged it is advised to not accept delivery and we will investigate further.

 

Liability

If you received goods which you have not ordered, which are damaged or defective, or the wrong quantity, we shall have no liability unless you inform us in writing within 2 days of receiving the goods.

We shall have no liability for any defects with any goods caused by any act of negligence by you or any third party.

 

Damages or faults

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@modernistaliving.com so that we can open an insurance claim on your behalf.

Where possible we will work with you on a solution. A partial refund, or to arrange a free collection of damaged or faulty goods. Once we have received the returned item, a replacement (stock dependent) will be arranged at our expense.

Should you wish to return goods that were damaged in transit or goods for which a refund has been approved, then the cost of returning the items to us will be subtracted from your final refund amount once we have received them and inspected them.

You are responsible for following all instructions carefully for any self-assembly products we provide as we cannot accept any liability for damage caused by not following instructions correctly. Please double check that all parts have been provided before assembling.

Cancellations & Refunds

After placing an order, you have 48 hours to cancel your order and apply for a refund. 

If the item has already been dispatched, you will have to wait for it to be delivered, or refuse the delivery and we will refund you in line with our return policy.

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

 

Returns

We offer a 14-day money back guarantee. If there is anything wrong with your product notify us within 14 days and we will either replace it, refund or work on a solution you are happy with. 

If you are just unhappy with the product we will do our best to work out a solution, we can provide a refund but you will be responsible for the return freight charge. This is only applicable if the item(s) returned are complete, in resalable condition, unused and with the correct packaging. If packaging has been replaced or damaged we will need to charge a repackaging fee, for item(s) that need repackaging, deductible from your refund.

Items that are returned to us with transit damage from a courier organised by the returning customer will be unable to be refunded. We encourage customers returning to take out transit insurance where possible to avoid disappointment should this happen. All items are quality control checked when returned before a refund is to be processed.

Free Delivery

On orders over £500

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