Refunds and Returns Policy

Cancellations & Refunds

After placing an order, you have 48 hours to cancel your order and apply for a refund. 

If the item has already been dispatched, you will have to wait for it to be delivered, and we will refund you in line with our returns policy below.

If your order has been dispatched, and you just wish to cancel the order, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

 

Returns

You have 14 days from delivery to notify us of your intention to return. If accepted by our returns team, you have 14 days from this date to deliver to the supplied address. Returns received after this period will not be refunded.

This is only applicable if the item(s) returned are complete, in resalable condition, unused and with the correct packaging. We reserve the right to charge up to 50% repackaging fee for item(s) that need repackaging, deductible from your refund. In the event you wish to return due to change of mind you will be responsible for the return freight charge. 

We make every effort to deliver your goods in perfect condition. If damaged or faulty where possible we will work with you on a solution. A partial refund, or to arrange a free collection of damaged or faulty goods. Once we have received the returned item, a replacement (stock dependent) will be arranged at our expense or if you prefer a full refund of the item purchased.

Items that are returned to us with transit damage from a courier organised by the returning customer will be unable to be refunded. We encourage customers returning to take out transit insurance where possible to avoid disappointment should this happen. All items are quality control checked when returned before a refund is to be processed.

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